Below is the welcome message which would be in female voice:
Welcome to Hotvel.com
We take care of all your travel needs in the most efficient and effective manner.

Below is the IVR menu option

To continue in English, Press 1
For Hindi, press 2
To know about a new booking, press 1 
To know about holiday packages, press 1
For Domestic hotel bookings, press 2
For enquiries about existing bookings, press 2 
For existing hotel bookings, press 1
For existing holiday booking, press 2
Or press 9 for operator assistance.

Call forwarding algo: 
It will be round robin.

Message to be played when call is not picked: 
All our operator's are busy please record your call after a beep.

SMS/Email to be sent after call?
No SMS but want to get daily email report at the end of the day

Different message during non-working hours? What are the working/non-working hours?
Our business hours are from 9:30AM – 6:30PM Monday to Friday and 9:30AM – 2:00PM on Saturday

Different message on holiday?
Today we have off but leave your message after a beep our representative will call you back soon.

Time based forwarding required? 
Yes we need time based forwarding.